Dear Community,
You are aware that our on-line database has been hacked last night.
First of all, don't worry, we quickly fixed the problem and we catch the hacker.
What will happen now?
Following the hacking of our servers, personal data were stolen, but thanks to the speed of our response, no use of these coordinates has occurred. The hacker has returned all the data was stolen and surrendered to the police and all necessary steps have been taken to get everything in order.
For any request, any information about this small problem, we have established a customer service authorized to answer all your questions and reassure you about the confidence you place in us.
In addition we hold a press conference tomorrow with reporters to clarify the situation and reassure our employees on resolving this problem.
So we ask you to please watch your mailboxes, a list of gifts Ecolo'Cars will be proposed and a gift voucher in the amount of 60 euros in compensation for the slight problem already solved.
Here is the customer service number 0800 .... .... .... Please call for any query from you, it's free.
Again we apologize for the inconvenience and thank you to trust us and follow us every week.
Message from the president of Ecolo'Cars.
Nice job. You addressed the concerns of the community, established a dedicated customer service link, and offered the community a goodwill gift. Assuming the press conference would have included some verified financial documentation, you have completely wrapped up the problem.
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